Refund Policy

Refund & Return Policy

Welcome to the Refund & Return Policy for ContractorSphere. We partner with Tradelle for product fulfillment, and our policy reflects their return/refund terms plus our store-level enhancements.

1. Final Sale Products

  • Products sourced via Tradelle are considered final sale by default.
  • However, in certain conditions (defective, incorrect, lost shipments, or change of mind within allowed timeframe), we (in coordination with Tradelle) may approve a refund or replacement.

2. Defective, Damaged, or Incorrect Items

  • If you receive an item that is damaged, defective, or materially different (wrong color, size, model, etc.), you must submit a refund/replacement request within 7 days of delivery.
  • Provide supporting evidence — clear photos or videos of the product, packaging, and shipping label.
  • We will coordinate with Tradelle to review the evidence and decide whether to issue a partial or full refund, or to reship the correct item, as appropriate.

3. Lost or Missing Shipments

  • If tracking shows no updates for more than 30 days, we (via Tradelle) will treat the order as lost and issue a full refund.
  • If a tracking number is invalid or no tracking data is available, notify us so we can liaise with Tradelle and the carrier to investigate.
  • If confirmed lost or severely delayed, a refund or replacement will be issued at our discretion.

4. Change-of-Mind Returns

  • If you simply wish to return an item because you no longer want it (not due to defect), you must request a return within 7 days of delivery.
  • You (the customer) will be responsible for the return shipping cost back to Tradelle’s warehouse facility.
  • Once the return is received and verified at the facility, a refund will be processed.
  • Note: The return address depends on the product and warehouse (U.S., U.K., Germany, etc.). We or Tradelle will give you the correct address when the return case is initiated.

5. Exceptions & Conditions

  • Incorrect address or unclaimed packages: If the address provided is wrong or the package is unclaimed, refunds or replacements may not be possible. We dispatch strictly based on the address given at purchase.
  • We may deny refund/return requests that don’t comply with policy timeframes or lack required evidence.

6. Refund Timeline

  • Approved refunds (for cancellation, defect, or accepted return) will be processed back to the original payment method.
  • Please allow 5–10 business days (or more, depending on banks/payment gateways) for the refund to reflect.

7. Coordination & Communication

  • If you wish to request a refund or return, first contact us (ContractorSphere) with your order number, date, and reason.
  • We will coordinate with Tradelle on your behalf to process the claim.
  • In some cases, we or Tradelle may request additional documentation or clarifications.

8. How to Initiate a Claim

  • Contact us within the relevant time period (7 days for defect/damage/incorrect, or change-of-mind).
  • Provide your order number, description of issue, and supporting photos/videos.
  • Await our confirmation and—if approved—instructions for return (if applicable) or refund.